Scope
These Terms govern use of the website and its public service, contact and application forms.
LEGAL INFORMATION
TERMS AND CONDITIONS
Rules for using the website and requesting services.
Last updated: 28 August 2026
Operator
The operator’s final legal name, company ID, address and VAT number will be added when provided. No fictional details are used. Contacts: +359 877 719 999, +359 876 779 999, info@imperia-24.com.
Definitions
The website, operator, user, client, request, offer, confirmed service, subscription, Property Care, Housekeeping NOW, CityHelp card and job applicant have the meanings described by their ordinary use on this site.
A request is not an automatic contract
Submitting a form is an enquiry, not automatically a contract or confirmed booking. The usual flow is request, clarification, offer or confirmation, then the agreed service.
Services
Services may include home, apartment, house, villa, Airbnb/Booking, hotel, office, common-area, after-renovation, recurring, hourly, subscription, Housekeeping NOW and Property Care cleaning. Scope is confirmed individually.
Housekeeping NOW
Housekeeping NOW supports faster or urgent enquiries. Arrival time, availability and service in a particular area are not guaranteed until confirmed.
Property Care
Property Care may include inspections, ventilation, preparation, reports when agreed and issue reporting. It is not engineering expertise, security, insurance or a guarantee against damage or incidents.
Airbnb, Booking, hotels and business
Turnover services may include cleaning, linen, towels, consumables, visual checks, photos and reports. They do not guarantee guest conduct, ratings, occupancy, revenue or absence of damage.
Subscriptions
Recurring services are defined by an individual schedule, scope, period, price and termination terms in the relevant offer or contract.
Prices and offers
Where no confirmed price exists, the site uses Request a quote or tailored proposal. Demo offers are illustrative and non-binding.
CityHelp
Materials, VIP, ELITE, Partner Materials, Partner VIP, Partner ELITE and Legal Partner belong to the separate CityHelp ecosystem. A card is not an automatic discount; any 3%–33% benefit depends on active rules and eligibility. VIP is Bulgaria-only and ELITE follows active CityHelp markets.
Payments and distance contracts
There are no live online card payments in this version. Consumer distance-contract rights and exceptions apply according to current law; no fictional waiver is introduced.
Client responsibilities
Clients provide accurate address and reasonable access, relevant property information, utilities when needed, and information about alarms, pets, fragile surfaces and valuables. Keys and codes are agreed privately.
Safety and quality
The operator may refuse or stop a service where there is a real safety risk. Results depend on the property, materials, contamination, access, time and agreed scope; no absolute stain-removal guarantee is made.
Damage, reports and delays
Clients should report suspected damage within a reasonable time and provide useful information. Photos may support an agreed report and are not automatically used for marketing. Objective events may cause delays.
Complaints
Complaints may be made at +359 877 719 999, +359 876 779 999 or info@imperia-24.com with the service date, issue and available evidence. They are reviewed under the facts, agreement and law. Consumers may also contact the Bulgarian Commission for Consumer Protection (KZP), 1 Vrabcha Street, Sofia 1000, +359 2 9330565, info@kzp.bg, https://kzp.bg/bg/kontakti.
Liability and force majeure
Liability is governed by applicable law and the specific agreement. Consumer rights, intentional damage and legally non-excludable liability are not removed. Force majeure may allow rescheduling where law permits.
Jobs and personal data
Pleven Housekeeping is not a labour exchange, recruitment agency or worker marketplace and does not supply staff to external companies as an intermediary. Applications are direct and do not guarantee employment. Candidate privacy is covered by the Privacy Policy.
Third-party sites and updates
CityHelp, Housekeeping.bg, Turbozol Marketplace and Mazzeo Media Group are separate sites with their own terms. These Terms may be updated and material changes will be published with a date.